You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Special & Custom Order Items
“Special Orders” and “Custom Orders” are often put into production or fulfillment the same day they are ordered, therefore changes or cancellations cannot be made.
Other Return Information
We follow the specifications of the orders submitted by our customers to build “Custom Orders” and fulfill “Special Orders”. If it is determined that we made an error on your “Special Order” or “Custom Order”, we will correct the order and ship it to you as soon as possible at no additional cost to you. Return the incorrect product(s) to us immediately, in original packaging and unopened if possible, via the return shipping instructions provided at that time. If you made an error in ordering your “Custom Order” or “Special Order”, unfortunately we cannot issue a return or refund as these products are uniquely made or ordered per your request.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.